Where the council's assessment fell short
This case is different from a typical evidence gap - the council's character assessment wasn't wrong. The gap was in what the refusal didn't grapple with:
An existing permission on the site wasn't weighed against the refusal's practical effect. The homeowner already held an approved permission for a substantial rear extension. Refusing the combined scheme didn't prevent that from being built regardless.
Permitted development rights weren't addressed either. A full-depth side extension up to half the width of the house could likely be built without needing planning permission at all - meaning much of the harm the council was trying to prevent could happen anyway.
The refusal assessed the scheme in isolation, not against the realistic alternative. Once the Inspector compared the appeal scheme to what could be built via the fallback, the two caused comparable harm - which is what ultimately outweighed the conflict with the development plan.