Service terms.
Last updated: 2 September 2026.
These terms apply when you use this website, request a free case review, or engage Planzo's no win, no fee householder appeal service. Please read them before submitting a case.
Who we are
Planzo is operated by [Registered business name], registered address [registered/trading address]. We can be contacted at [contact email].
What the service is
Planzo helps homeowners in England prepare and submit householder (HAS) planning appeals to the Planning Inspectorate. We provide two things:
- A free case review — an assessment of whether your case is suitable for our no win, no fee route, including context on how similar cases have fared on appeal. The review itself is free and comes with no obligation to proceed.
- A no win, no fee householder appeal service — for qualifying HAS cases (written representations, England), we prepare and help submit your appeal for £690, payable only if your appeal succeeds, as set out below and on our householder service page.
We can also review and take on other, non-householder appeal types. These fall outside our no win, no fee offer and are quoted individually based on the specifics of your case.
Planzo is not a firm of solicitors or chartered town planners, and nothing on this site or in our correspondence constitutes legal advice. We provide practical assistance with the appeal process itself.
No guarantee of outcome
We'll give you an honest assessment of your case, including where the statistics and our experience suggest an appeal is unlikely to succeed. However, the outcome of any planning appeal is decided independently by the Planning Inspectorate, and we cannot guarantee that any appeal — including one we help prepare — will be allowed.
What counts as a win
For our no win, no fee householder service, your appeal is a "win" if the Planning Inspectorate allows the appeal and grants planning permission. If your appeal is dismissed, or you withdraw it, that is not a win, and no fee is payable.
Fees and payment
The free case review carries no charge. For qualifying householder appeals, our fee is £690 — payable only if your appeal is a win, as defined above. No payment is taken upfront.
Once we begin working on your case, we'll ask you to set up a Direct Debit mandate for £690 via our payment provider, GoCardless. Setting up the mandate does not charge you anything. We will only claim payment under the mandate if your appeal is allowed. If your appeal is not allowed, we will not claim any payment, and the mandate will be cancelled.
Our fee does not include any fee charged by the Planning Inspectorate or your local authority — in most cases, no fee applies to lodging a householder appeal.
Non-householder appeals are quoted and invoiced individually, and are not covered by the no win, no fee terms on this page — payment terms for that work will be set out in your individual quote.
Keeping your Direct Debit mandate active
Our no win, no fee offer depends on your Direct Debit mandate remaining in place until your appeal has been decided. Please don't cancel or remove it while your case is ongoing.
If you cancel or remove your mandate before a decision has been made, we reserve the right to withdraw from your appeal. We will always try to contact you first before doing so. Cancelling your mandate before a decision is made is a breach of these terms, and may result in the loss of your no win, no fee offer for that case — in which case we may require upfront payment for us to continue acting for you.
Refunds and cancellation
Because no payment is taken upfront or during your case, there is normally nothing to refund if you cancel a householder no win, no fee appeal before a decision is made — you will not be charged.
This is subject to "Keeping your Direct Debit mandate active" above: removing your mandate before a decision is made is treated as a breach of these terms, and may result in us withdrawing from your case and requiring upfront payment for us to continue.
For non-householder appeals quoted individually, cancellation terms will be set out in your individual quote.
Your responsibilities
To help us help you, please:
- Give us accurate and complete information about your application and refusal.
- Tell us about any deadlines that apply to your case — householder appeals generally have to be lodged within a fixed window of the decision notice, and a missed deadline usually can't be recovered.
- Respond promptly to any requests for further information, since appeal deadlines don't pause while we wait to hear back.
- Keep your Direct Debit mandate active until your appeal is decided, as set out above.
Limitation of liability
We take reasonable care in preparing every case, but we're not liable for the outcome of any appeal decided by the Planning Inspectorate, or for losses arising from inaccurate or incomplete information you provide to us. Nothing in these terms limits liability for death or personal injury caused by negligence, or for fraud.
Complaints
If anything about our service falls short, contact us at [contact email] and we'll do our best to put it right.
Governing law
These terms are governed by the law of England and Wales, and any disputes are subject to the exclusive jurisdiction of the courts of England and Wales.
Changes to these terms
We may update these terms from time to time. The "last updated" date at the top of this page reflects the most recent version.